AA91 WIKI

Company Goals

At AA91, our company goals are not just targets, they're a roadmap to creating memorable experiences that turn guests into lifelong partners, empower our team to thrive, and position us as Abuja's top hospitality gem. Our overarching objective is to be the #1 ranked property in any location we're situated in, measured by guest reviews, occupancy rates, and industry accolades. This isn't about numbers alone; it's about building a vibrant community where every team member plays a vital role in our success story.
 

To make this vision a reality, we focus on four pillars that align with our core values of Service, Innovation, Teamwork, Growth, Integrity, Community, and Success:

• Achieving Top Guest Satisfaction Ratings Through Personalised Service: We aim for 95%+ satisfaction scores by anticipating needs and delivering fun, unique touches like complimentary upgrades. This creates "wow" moments that keep guests coming back and raving about us.

• Expanding Our Presence in Abuja While Maintaining High Operational Standards: We're growing thoughtfully, targeting new partnerships and enhancements to our property. This means upgrading amenities while ensuring seamless operations, all to solidify our spot as Abuja's go-to business hotel.

• Fostering a Positive Work Environment That Supports Team Growth and Retention: We believe happy teams create happy guests. Our goals include 90% employee retention through an improved liveable wage. Whether you're starting as a Porter or aiming for a Supervisor, we invest in your growth with recognition for contributions.
   

To bring these goals to life, we've broken them down into department specific objectives. These are designed to empower each team, highlight growth opportunities, and show how your role directly impacts our collective success. We review progress regularly, celebrate wins with team acknowledgement, and adjust based on feedback, because at AA91, every voice matters.
 

Department Specific Objectives

• Front Office (Front Desk GSA's, Porters, Front Desk Supervisor): Streamline guest arrivals to under 5 minutes while personalising welcomes (for example, noting preferences in advance). Goal: Achieve 98% positive stay feedback. 

• Food & Beverage (Waiters, F&B Supervisor, Head Chef, Cooks, Kitchen Assistants): Innovate menus quarterly with local Abuja flavours and fresh continental dishes, reducing waste to under 5% through smarter inventory tracking and better portioning. Goal: 90% diner satisfaction and two new signature dishes per year. 

• Housekeeping (Housekeeping Staff, Housekeeping Supervisor, Laundry Personnel): Maintain impeccable hygiene with daily audits, aiming for 100% on-time room turnovers. Goal: Zero complaints on cleanliness. 

• Marketing & Sales (Marketing & Sales Executives): Secure 10+ corporate partnerships annually and boost online visibility to drive 20% occupancy growth (target 70% growth). Goal: Top rankings on platforms like TripAdvisor. 

• Finance & Procurement (Head Accountant, Junior Accountants, Storekeeper, Purchaser): Optimise budgets for 5% cost savings without compromising quality. Goal: Accurate monthly reports.
   

Joining AA91 means being part of a dynamic, supportive team where your ideas fuel our innovation, your efforts drive our success, and your growth is our priority. Whether you're a current team member or considering joining us, these goals showcase the exciting journey ahead, let's make hospitality unforgettable together!