Heart of House Supevisor Test | Alpha Plus Apartment

Heart of House Supervisor Test

This test will help you assess your readiness for a supervisory role by covering key competencies required for success in the position.

Passing Criteria:

Passing Score: Minimum of 80 points to be considered for promotion.
Leadership Focus: Must score at least 20 points in the Leadership and Supervisory Skills section.

Your Name

Your Current Position

Phone

Why do you believe this supervisory role is right for you?

Section 1: Technical Knowledge 1. What are the key steps in the standard room cleaning procedure? (5 points)

Section 1: Technical Knowledge 2. Describe the proper method for deep cleaning a guest room. (5 points)

Section 1: Technical Knowledge 3. What are the correct procedures for handling and storing cleaning chemicals safely? (5 points)

Section 1: Technical Knowledge 4. List five common maintenance issues housekeepers should report immediately. (5 points)

Section 2: Leadership and Supervisory Skills 1. How would you handle a situation where a housekeeper consistently fails to meet cleaning standards? (10 points)

Section 2: Leadership and Supervisory Skills 2. Describe a time you had to take the lead in your current role. What was the outcome? (10 points)

Section 2: Leadership and Supervisory Skills 3. How would you motivate your team during a busy period when everyone is feeling stressed? (10 points)

Section 3: Problem-Solving and Decision Making 1. A guest has complained about the cleanliness of their room. How would you handle this complaint? (10 points)

Section 3: Problem-Solving and Decision Making 2. If you noticed that your team was consistently running out of supplies, what steps would you take to resolve this issue? (10 points)

Section 4: Customer Service Orientation 1. How do you ensure a guest's special requests are fulfilled accurately? (5 points)

Section 4: Customer Service Orientation 2. Give an example of a time you went above and beyond for a guest. (10 points)

Section 5: Knowledge of Hotel Operations 1. What is the importance of maintaining good communication between housekeeping and front desk staff? (5 points)

Section 5: Knowledge of Hotel Operations 2. Describe how you would handle a situation where a guest refuses to leave their room for cleaning. (5 points)

Section 5: Knowledge of Hotel Operations 3. How do you prioritise rooms when the hotel is fully booked and check-outs and check-ins are high? (5 points)