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Weekly Property Walk
The Housekeeping Supervisor and a Manager should walk the property together weekly. Within the 5-S process, the property walk is all about surveying the property and assessing its cleanliness, condition, and appearance so that guests feel safe, comfortable, and welcome. Keep the High Touch Areas and Key Value Drivers in mind.
Vacant Clean: Room Previously marked clean but housekeeping went to touch up (No Reservation in Room).
Vacant Dirty: Departed Room. Guest has checked out.
Occupied Clean: Occupied Room that cleaning was completed. Guest still in house.
Service Refused: Occupied Room But Guest Refused Service.
Out of Order: Room Out of Order.
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