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Daily Guest Room Cleaning Checklist
Our priority is to provide our guests with a great night’s sleep in a clean and comfortable environment. It is a hospitality fundamental and impacts our guests’ rating of their Quality of Sleep. Which is a key driver of Overall Satisfaction as measured through Heartbeat. AH’s vision is to consistently deliver and be known as relentlessly focused on the Cleanliness, Condition, and Appearance of our hotels.
Vacant Clean: Room Previously marked clean but housekeeping went to touch up (No Reservation in Room).
Vacant Dirty: Departed Room. Guest has checked out.
Occupied Clean: Occupied Room that cleaning was completed. Guest still in house.
Service Refused: Occupied Room But Guest Refused Service.
Out of Order: Room Out of Order.
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