Guest Services
Hey You!
Welcome aboard! We're thrilled to have you join the team. 🚀 Get ready for an exciting journey filled with challenges, growth, and plenty of great moments.
Here are a few things to kickstart your onboarding:
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Meet the Team:
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We'll organise a personal meet-and-greet so you can put faces to names. Don't be shy—ask questions and share a bit about yourself!
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Your Onboarding Buddy:
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Ms. Chinonso Okoro will be your go-to person for the first few weeks. She'll help you navigate the ropes and ensure you feel right at home.
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Orientation Schedule:
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You'll have sessions covering company culture, policies, and a deep dive into your role. Be ready to absorb information like a sponge!
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Tech Setup:
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Ensure you have the necessary equipment ready. If you have any tech hiccups, don't hesitate to reach out to our Operations Manager (OPM).
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Lunch Plans:
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On your first day (and every day afterwards), we've got lunch covered. Take a breather and enjoy a good meal on us.
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Company Values:
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Familiarize yourself with our core values. They're the compass guiding us through our journey, and we're excited to see how you'll contribute.
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Feel free to reach out if you have any questions before your start date. We can't wait to see the amazing impact you'll make!
Company Values
Service
We consistently anticipate and are responsive to, the expressed and unexpressed needs and wants of our guests.​
Empowered
We own and resolve guest problems brought to our attention.
Innovation
We continuously seek opportunities to apply a creative approach to improve our service and the AA91 experience.
Teamwork
We work together to ensure that the needs of our guests and each other are met.
Growth
We value each individual’s contribution and personal growth within the company.
Integrity
We treat everyone with dignity and respect at all times. We do what we say we will do and are honest and fair.
Community
We will take an active role in service to our community.
Success
We are committed to the collective success of our Apartment in any location. To be the #1 ranked property in any location we are situated in.
Mission Statement
To make hospitality our bedrock by treating all our guests, team mates, owners to a fun, unique and worthwhile experience.​