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Hotel's Desk

AA91's PRICE MATCH GUARANTEE

We always do our best to offer you the lowest price, but if you find a lower qualified price on another site, we’ll be happy to match it and give you an extra 20% off your stay.

AA91's PRICE MATCH GUARANTEE

  • Find a lower qualified price for the same accommodation and terms either before you book or within 24 hours after you make a reservation though an official AA91 booking channel. 

  • Submit a Price Match Guarantee claim (email us at info@aa91.com) and we'll send you one right away.

  • If your claim meets all the criteria, we'll honour the lower price.

  • We will try to independently validate your claim within 48 hours after you submit a claim.

  • If the claim submitted contains a current reservation we will modify the reservation and send a new confirmation as well as an email from us letting you know about the approval of your claim. 

  • If the claim submitted does not contains a current reservation, a  we will modify the reservation and send a new confirmation as well as an email from us letting you know about the approval of your claim. 

OFFICIAL AA91 BOOKING CHANNELS

Book directly with us through one of these channels:

  • The official aa91.com website.

  • Placing a call to our official guest services number.

  • Directly at any AA91 property.

LIMITATIONS AND RESTRICTIONS

A qualifying lower price has no restrictions on how it is displayed or booked. Examples of these types of restrictions include:

  • Websites that do not reveal the brand, hotel or room type until the reservation is completed

  • Bookings that don't provide an immediate confirmation upon submitting the reservation request

  • Prices that require a special membership or affiliation to book, such as member-only prices, corporate negotiated business travel prices, or AA91 Team Member rates

  • Prices that require a login, credit card number, or code to view

  • Prices that are not bookable, such as some advertisements

  • Prices that are reflective of unauthorised reselling of a confirmed reservation made in someone else’s name

LIMITATIONS AND RESTRICTIONS

BY EMAIL:

  • Email our guest services team before you book or no more than 24 hours after booking.

  • Feel free to send screenshots to validate your claims.

  • info@aa91.com

BY PHONE:

  • Call our guest services team before you book or no more than 24 hours after booking.

  • +234 810-635-1919, +234 906-274-6845
     

REVIEWING YOUR CLAIM

  • If you make a claim over the phone, we’ll try to independently validate it immediately.

  • The same accommodations must be available for booking at a qualifying lower price in the currency of the hotel when we validate your claim.

  • Claims are not valid and cannot be processed or approved once checked in (in-person or digitally).

  • Price comparisons will be made net of taxes, gratuities, service charges, early departure fees, or other fees and incidental charges, and will exclude changes in currency exchange rates. Note: For AA91 rates which are tax inclusive, price comparisons will also be made with the tax inclusive rates of Third Party.

  • For stays longer than one night, the Price Match Guarantee will be evaluated based on the total room price for the entire stay.

  • We may deny a claim if the percentage difference between the price booked through the official AA91 booking channel and the qualifying lower price is 1% or less.

  • We may deny a claim if we believe the Price Match Guarantee is being intentionally abused or manipulated to circumvent its intent.
     

APPROVING YOUR CLAIM

  • If we verify the availability and eligibility of the qualifying lower price, we will match the qualifying lower price.

    • ​If the claim submitted contains a current reservation we will modify the reservation and send a new email confirmation as well as an email from us letting you know about the approval of your claim.

    • If the claim submitted does not contain a current reservation, a tentative reservation will be secured and you will be notified by email on the next steps you need to take to complete the reservation process. You must complete the reservation within 24 hours of receiving the email. If you do not, the claim and the tentative reservation will be cancelled.

  • We will adjust the rate to the lowest qualifying price we are able to verify, which may be different from the price submitted on the claim form.

  • The room price change is not effective until you receive an email confirmation from AA91 reflecting the new room price.
     

TERMS AND CONDITIONS
AA91 may modify or discontinue the Price Match Guarantee or these terms and conditions at any time in our sole discretion, with or without notice.

These terms apply to claims submitted on or after August 1, 2023. 

CHOOSE YOUR JOURNEY

EXPLORE ALL THE BENEFITS

MEMBER LEVEL

Earn Points to get Reward Nights Every Stay
Redeem your points for Reward Nights at any AA91 property.

Member Rates
Access our lowest rates, exclusive only to members, when you book direct.

Free Internet
Stay connected with complimentary Wi-Fi throughout our hotels.

Late Check-Out (subject to availability)
Stay a little longer; we can extend check-out up to 2 pm if the room is available.

Exclusive Savings
Enjoy 10% discount for every stay.

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